Reservations Supervisor
Core
Lead reservations operations to assist hotel guests from inquiry to arrival, managing room availability, rates, and special offers while inspiring the team.
Role type
Reservations Supervisor
Builds
Guest booking experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, team leadership, room allocation, payment transaction handling, guest complaint resolution, multi-channel communication
Preferred skills
Property management systems proficiency, multitasking under pressure
Responsibilities
Guide reservations day-to-day operations, manage reservations via phone/email/online, onboard new team members, allocate rooms based on preferences and demand, handle payment transactions, suggest room upgrades, maintain reservation records, resolve guest complaints
Seniority
Senior, hands-on IC with leadership duties