Chief Operating Officer (COO)
Core
Executive leadership over client delivery and operational performance for a global professional services organization, driving strategic priorities to modernize the delivery model and build an AI-enabled, globally integrated operating model.
Role type
C-level Chief Operating Officer (COO)
Builds
AI-enabled, globally integrated operating model improving efficiency, scalability, profitability, and client outcomes
Domain
Professional services / Consulting / Technology services
Deliverable
production ML models
Required skills
Executive leadership, global operations management, delivery model design, resource planning, service-line performance, revenue operations, organizational transformation, commercial acumen, financial acumen, talent development, strategic planning
Preferred skills
Advanced degree
Technologies
AI-enabled workflows, emerging technologies
Responsibilities
Lead the evolution of the delivery model and assume full responsibility for client delivery functions; Oversee client delivery operations, practitioner leadership, service-line performance, delivery quality, client health, resource utilization, capacity planning, staffing effectiveness, gross margin performance, and cost-to-serve management; Design and implement a modern, AI-enabled delivery model that uses intelligent workflows, emerging technologies, and innovative talent strategies; Expand global delivery capabilities by identifying new talent markets, workforce models, delivery centers, strategic partnerships, and ecosystem opportunities; Develop, coach, and empower Practice Leaders and Managing Directors to take ownership of client outcomes, team development, delivery excellence, and profitable growth; Partner with commercial leadership to align sales and delivery operations, support strategic pursuits, strengthen client relationships, and ensure successful execution of client commitments; Build and lead Revenue Operations, including CRM strategy and governance, forecasting infrastructure, pipeline management, reporting frameworks, data integrity, and end-to-end commercial processes; Establish consistent delivery standards, governance practices, and quality frameworks to improve predictability, client satisfaction, and operational efficiency; Advance scalable managed services, continuous enablement, and DecisionOps offerings that deepen client relationships and create recurring value; Implement disciplined enterprise-wide resource management practices that balance client demand, strategic opportunities, delivery quality, employee development, and long-term organizational health; Collaborate with executive leadership to shape enterprise strategy, operating model evolution, service portfolio priorities, and business transformation initiatives; Lead organizational, market, and technology transformation by translating strategic priorities into clear execution plans and measurable outcomes; Foster a culture of accountability, innovation, operational excellence, and continuous improvement; Attract, develop, and retain high-performing leadership talent across multiple business functions and geographies.
Seniority
C-level, executive
