Customer Tech Support - German
Core
Provide technical assistance and advice to SiteMinder customers and partners across the EMEA region via phone, chat, and other contact channels.
Role type
Customer Tech Support Specialist
Builds
Customer satisfaction and product integration for hotels using SiteMinder's commerce platform
Domain
Hotel technology / SaaS support
Deliverable
client delivery
Required skills
IT technical skills, German (fluent), English (fluent), analytical skills, stakeholder management, conflict resolution, multi-platform system operation
Responsibilities
Provide technical support for SiteMinder products and services, identify customer support needs and configuration requirements, resolve issues within SLAs, act as a technical expert communicating issues internally
Seniority
Individual Contributor