Associate Technical Account Manager I

Philippines🌐 Remote💼 Full-time🗓 2026-02-17 → 2026-09-26

Core

Provide Tier 1 technical support and account management for TrustArc's Cookie Consent Manager solution, ensuring client integration, satisfaction, and product adoption.

Role type

Associate Technical Account Manager (IC)

Builds

Privacy management software (Cookie Consent Manager)

Domain

Data privacy / Web infrastructure

Deliverable

client delivery

Required skills

Technical support account management, web architecture knowledge, technical documentation (APIs/specs), HTML/CSS/JavaScript, Microsoft Excel, project management

Preferred skills

Enterprise client management, privacy domain knowledge

Technologies

Zendesk, Firebug, Cookie Consent Manager

Responsibilities

Answer inbound client inquiries and resolve issues, provide troubleshooting during implementation and deployment, translate customer needs into strategic solutions, maintain project documentation and timelines, identify opportunities to expand product adoption, escalate complex issues to appropriate departments

Seniority

Junior, hands-on IC

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About TrustArc

As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com .