Front Office Supervisor
Core
Lead and support the Front Office team to ensure seamless guest arrivals, departures, and service delivery while maintaining Marriott brand standards.
Role type
Front Office Supervisor
Builds
Guest experiences and operational efficiency in a hotel front office
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership and coaching, Front Office operations management, Guest relations and conflict resolution, Reservation and cash handling, Room inventory management, Opera PMS proficiency, Incident management
Preferred skills
Training and mentoring, Performance support, Independent decision making
Responsibilities
Supervise arrivals, departures and guest service delivery; Handle guest enquiries, requests and concerns; Manage guest reservations, cash handling and credit card transactions; Monitor room inventory and coordinate with internal departments; Provide coaching, motivation and performance support to associates; Undertake Manager on Duty responsibilities including managing incidents and guest recovery situations
Seniority
Mid-level, hands-on IC