Collections Officer, Early Arrears
Core
Manage an arrears queue through outbound and inbound calls and written correspondence to resolve collection issues and mitigate losses for a vehicle and leisure asset finance firm.
Role type
Collections Officer (Early Arrears)
Builds
Payment plans and debt recovery outcomes for consumers and businesses
Domain
Financial Services / Automotive Finance
Deliverable
client delivery
Required skills
outbound and inbound calling, written correspondence, risk identification, negotiation, active listening, regulatory compliance (NCCP, Privacy Act, RG 165), record keeping
Preferred skills
knowledge of Financial Services/Automotive Finance industry, understanding of Debt Collections Guidelines
Technologies
proprietary loan origination system, designated customer record systems
Responsibilities
Manage an arrears queue of work through outbound and inbound calls from customers and/or business partners; Respond to written correspondence received from customers and/or business partners; Identify risk and ensure matters are escalated promptly to help mitigate losses, complaints or poor customer/business outcomes; Negotiate payment plans utilising active listening and negotiations skills; Keep clear, concise, and accurate customer records in the designated systems; Ensure all actions meet regulatory requirements governed by the NCCP, Privacy Act, RG 165 and internal processes and procedures
Seniority
Mid-level, contract role