Student - French-Speaking Technical Support Analyst
Core
Provide technical support via phone and email for portable power and solar technology products, troubleshooting charging, connectivity, and mobile app issues.
Role type
Student Technical Support Analyst
Builds
Customer confidence and successful product adoption for smart energy solutions
Domain
Green technology / Portable power / Solar energy
Deliverable
client delivery
Required skills
French (C1), English (B2), mobile app troubleshooting, smart device diagnostics, customer inquiry resolution, issue escalation, Microsoft Office proficiency
Preferred skills
Prior customer support or helpdesk experience, multitasking, process adherence
Technologies
Mobile apps, smart devices, Microsoft Office
Responsibilities
Respond to customer inquiries via phone and email, troubleshoot and resolve issues related to charging and solar connectivity, guide customers through product features, escalate technical issues, log interactions accurately
Seniority
Student, entry-level IC
