Technical Customer Support
Core
Provide front-line technical support for Fluke Reliability software products, diagnosing issues and assisting customers via phone, email, chat, and web meetings.
Role type
Technical Customer Support Specialist
Builds
Fluke Reliability reliability software solutions
Domain
Industrial technology / Predictive maintenance
Deliverable
client delivery
Required skills
Technical problem-solving, clear verbal and written communication, multitasking, independent work, collaboration, English proficiency
Preferred skills
Customer service experience, basic database knowledge, mechanical aptitude, Spanish language skills
Technologies
Microsoft environment, web-based platforms
Responsibilities
Diagnose and troubleshoot technical issues, manage multiple customer interactions, document cases, contribute to knowledge base, participate in software testing
Seniority
Individual Contributor