Customer Success Operations Specialist
Core
Run the operating rhythm and governance calendar for sovereign SAR satellite programs, ensuring internal reviews and customer meetings happen on time with clear decisions and closed actions.
Role type
Senior Customer Success Operations Specialist
Builds
Governance calendars, meeting minutes, action registers, and dashboards for government defense and intelligence clients.
Domain
Defense & Intelligence / Satellite Technology
Deliverable
dashboards & analysis
Required skills
Business operations/PMO, multi-stakeholder governance, action tracking, executive reporting, automation/AI tools, Jira, Salesforce, Google Sheets/Excel
Preferred skills
Space/defense/government program experience, QBR/CSAT/NPS familiarity, Finnish language
Technologies
Jira, Slack, Salesforce, Google Sheets, Excel, AI tools
Responsibilities
Own governance calendar and trigger extra reviews; run monthly/quarterly customer and internal review forums; feed input to PMO and leadership forums; coordinate logistics for customer visits; manage action/risk/decision registers; maintain dashboards and account briefs; support CSAT/NPS tracking and recovery plans; automate reporting and reminders.
Seniority
Senior, hands-on IC