Organisational Change Manager I 12 Month Fixed Term
Core
Lead the transition from Cherwell to ServiceNow, ensuring smooth adoption and minimal disruption for IT Service Management operations.
Role type
Senior IC organizational change manager (ITSM transformation)
Builds
ServiceNow platform capabilities and optimized ITSM operating models
Domain
IT Service Management (ITSM) / Enterprise Software Migration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Change management strategy, stakeholder engagement, risk mitigation, process optimization, data migration oversight, training program design, cross-functional team leadership, legacy system migration expertise
Preferred skills
ITIL v4 Foundation, ServiceNow Certified Implementation Specialist
Technologies
ServiceNow, Cherwell, ITIL
Responsibilities
Develop and execute change management strategies aligned with business objectives; Identify risks and resistance to implement mitigation plans; Collaborate with executives and IT teams to ensure smooth adoption; Assess current operating models and recommend refinements for automation and efficiency; Oversee data migration, system integrations, and testing; Design and implement training programs and drive user acceptance testing (UAT)
Seniority
Senior, hands-on IC
