ICT Support Officer
Core
Provide frontline ICT support services to staff in Australia and overseas, responding to helpdesk requests and troubleshooting routine technical issues.
Role type
Senior IC ICT Support Officer
Builds
Reliable, customer-focused ICT services, projects, and operational activities for a Federal Government organisation
Domain
Australian Federal Government / IT Operations
Deliverable
client delivery
Required skills
troubleshooting technical issues, user support, Microsoft on-premises and cloud environments, Active Directory, Azure AD/Entra ID, ITIL principles, asset record management, equipment deployment
Preferred skills
Current Baseline clearance, experience in Australian Government/Commonwealth environment
Technologies
Microsoft on-premises, Azure AD/Entra ID, Active Directory
Responsibilities
Triaging, resolving, and escalating service requests and incidents; Administering user accounts, systems, devices, software, and ICT asset records; Preparing ICT procedures, user guides, and knowledge articles
Seniority
Senior, hands-on IC