Senior Customer Success Manager, Managed Inference
Core
Senior Customer Success Manager ensuring clients maximize value of Crusoe's managed inference solutions for production AI workloads.
Role type
Senior IC Customer Success Manager (AI Infrastructure)
Builds
Managed inference platforms, model serving solutions, GPU-based inference environments for AI-native customers
Domain
AI Infrastructure / Cloud Computing / Energy
Deliverable
production ML models | product features
Required skills
Customer relationship management, strategic account management, technical guidance on AI/ML solutions, inference optimization, Kubernetes, GPU infrastructure, performance monitoring, customer advocacy, issue resolution, stakeholder engagement
Preferred skills
Experience with Managed Inference, model serving platforms, LLM deployments, AI agents, RAG architectures, agentic workflows, production AI workload support
Technologies
Kubernetes, containers, APIs, GPU infrastructure, LLMs, model serving architectures
Responsibilities
Develop and maintain strategic relationships with AI-native customers; Provide technical guidance on inference optimization and production readiness; Monitor customer adoption, latency, and capacity metrics; Act as trusted advisor during escalations; Coordinate customer journey and roadmap priorities; Deliver training and workshops; Report on KPIs and ROI.
Seniority
Senior, hands-on IC
