Online Jewellery Sales & Customer Experience Specialist
Core
Manage online jewellery enquiries across multiple digital channels, provide expert product advice, and close high-value sales from initial contact to delivery.
Role type
Online sales specialist (jewellery)
Builds
Online sales pipeline and customer relationships for fine jewellery and luxury watches
Domain
Luxury retail / Jewellery
Deliverable
product features
Required skills
Consultative selling, closing high-value sales, multi-channel communication (phone, email, chat, SMS), CRM management, order coordination, data analysis for sales performance
Preferred skills
Fine jewellery sales experience, GIA diamond knowledge, Gorgias platform experience
Technologies
Gorgias, CRM, ecommerce platforms
Responsibilities
Manage incoming leads across live chat, phone, email, SMS and social media; Provide expert recommendations for diamonds, custom designs, and luxury watches; Coordinate orders, dispatch, and delivery; Track sales metrics and conversion rates; Improve sales workflows and customer journey processes; Assist with showroom sales appointments when required
Seniority
Individual Contributor