Customer Success Manager (Remote)
Core
Manage customer relationships and guide clients through the custom jewelry design and manufacturing process for EverSpark.
Role type
Customer Success / Account Manager
Builds
Custom jewelry products via digital workflow
Domain
Jewelry manufacturing / Custom goods
Required skills
Customer relationship management, Requirement gathering, Project coordination, Pricing support, Production tracking, Internal team coordination, Workflow management, Problem-solving, Tech-savviness, English communication
Preferred skills
Jewelry industry experience, CAD coordination, Luxury product experience, SaaS/CRM platform experience, Fast-paced production environment experience
Technologies
CAD tools, CRM systems, AI-assisted design tools, Messaging platforms, Internal order tracking systems
Responsibilities
Serve as primary point of contact for assigned accounts, Clarify design requirements and translate customer requests into actionable instructions, Coordinate with CAD designers and production teams, Track order progress from design to delivery, Manage timelines and ensure alignment with operational capabilities, Follow up on pending approvals and missing inputs
Seniority
Mid-level, hands-on IC