General Manager - Product - 6 Month Fixed Term
Core
Lead a team of product managers to drive strategy, execution, and commercial success for a diverse product portfolio focused on managed IT outsourcing, Service Desk operations, and customer experience technologies.
Role type
Senior General Manager - Product
Builds
Product portfolio for managed IT outsourcing, Service Desk operations, and customer experience technologies
Domain
IT Services / Managed IT Outsourcing / Customer Experience
Deliverable
product features
Required skills
Strategic product planning, Team leadership, Stakeholder management, Commercial acumen, ITIL framework application, Service Desk operations expertise, Customer experience technology knowledge, Roadmap development, Revenue growth strategy, Process improvement
Preferred skills
Experience in complex environments, Cross-functional collaboration, Data-driven decision making
Responsibilities
Lead and mentor a high-performing team of Product Managers, Define and execute strategic product visions and roadmaps, Drive customer and business value across existing and emerging products, Own the end-to-end product lifecycle, Identify opportunities to increase recurring revenue, Build partnerships across Engineering, Design, Sales, and Customer Success, Champion customer-centric decision-making, Establish a culture of accountability and operational excellence, Leverage product performance metrics for strategic decisions, Ensure high-standard product delivery, Champion ITIL best practices, Oversee strategic roadmap for customer experience technologies
Seniority
Senior, hands-on IC with leadership responsibilities
