Guest Service Agent
Core
First point of contact for guests and visitors, managing switchboard operations, reservations, and inquiries to ensure a seamless island experience.
Role type
Guest Service Agent
Builds
Overnight accommodation stays and day tour/transfer bookings
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Guest check-in, reservation management, guest inquiry resolution, complaint handling, record keeping, cross-department coordination, upselling
Preferred skills
Hospitality industry experience, fast-paced multitasking, computer system proficiency
Technologies
Hotel management software
Responsibilities
Welcome and check in guests, assist with reservations, provide information on facilities and attractions, handle guest inquiries and complaints, maintain guest records, coordinate guest services, collaborate with departments, promote hotel services
Seniority
Individual Contributor