Technology Operations Specialist (L3)
Core
Own the reliability, security, and scalability of identity, endpoint, and IT infrastructure systems for a fast-growing AI company.
Role type
IT Operations Lead (L3)
Builds
Automated support systems, runbooks, and incident response procedures for technical teams.
Domain
IT Operations / Identity & Access Management / Endpoint Security
Deliverable
infrastructure
Required skills
Incident management, root-cause analysis, systems thinking, automation design, documentation, stakeholder communication, team mentorship
Preferred skills
Apple ecosystem management (MDM), Google Workspace administration, Okta administration, multi-cloud support, network troubleshooting, scripting and automation
Technologies
Rippling, Okta, Kandji, Google Workspace, AWS, Azure, GCP, Python, Bash, Zapier
Responsibilities
Triage and resolve Tier 2/3 tickets, manage and troubleshoot Apple devices at scale, trace root causes across multi-system failures, build and maintain runbooks and knowledge base articles, lead small projects addressing operational pain points, translate technical issues for non-technical stakeholders, mentor future IT team members
Seniority
Senior, hands-on IC with leadership responsibilities
