Senior Consultant - Application Production Support Engineer (Security Clearance)
Core
Monitor and resolve incidents for business-critical applications in a security-classified defence environment, ensuring availability and traceability.
Role type
Senior Application Production Support Engineer
Builds
Maintains stability of logistics and operations applications for an international defence organization
Domain
Defence sector, regulated environments
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident and problem management, batch scheduling, SQL investigation, Windows Server administration, ITSM tool usage
Preferred skills
PowerShell scripting, ITIL Foundation certification
Technologies
Windows Server, ServiceNow, SQL, batch scheduling tools
Responsibilities
Monitor applications, interfaces, and batch chains to prevent user impact; Diagnose and resolve Level 2 and 3 incidents; Lead root-cause analysis for recurring problems; Apply change, release, and security procedures in classified environments; Maintain and automate runbooks and operating documentation
Seniority
Senior, hands-on IC