Associate Customer Success Manager
Core
Primary local point of contact for enterprise SaaS customers in Australia and New Zealand, managing onboarding, implementation, and ongoing operational support.
Role type
Associate Customer Success Manager (Enterprise SaaS)
Builds
Operational stability and adoption of Vistar's DOOH advertising platform for enterprise clients
Domain
Digital Out-of-Home (DOOH) advertising technology / SaaS
Required skills
Enterprise SaaS customer support, project management, API troubleshooting, technical documentation, stakeholder coordination, retention risk identification
Preferred skills
Digital signage experience, Postman, command-line tools, HTML, JavaScript, SQL
Responsibilities
Coordinate customer onboarding and implementation from kickoff to go-live; Act as first line of support for platform issues and escalate to engineering; Partner with Product/Engineering to resolve technical problems; Support product adoption and gather feedback; Contribute to training materials and documentation; Assist with pre-release feature testing; Maintain customer records and operational documentation
Seniority
Mid-level, hands-on IC
