Reservations Agent
Core
Full-time Reservations Agent supporting guest bookings, enquiries, and service for Mercure Sydney and ibis Sydney World Square hotels.
Role type
Frontline Reservations Agent
Builds
Hotel room bookings and guest reservations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Opera PMS, RESAweb, guest communication, sales/yield management, attention to detail, time management, problem-solving
Preferred skills
None stated
Technologies
Opera Cloud, Accor RESAweb
Responsibilities
Input and process reservations via PMS and RESAweb, respond to guest calls, sell rooms to maximize yield, recommend property facilities, assist with special requests
Seniority
Entry-level / Individual Contributor