Premier Resident Engineer (PRE)-Riyadh Area
Core
Provide technical guidance, troubleshooting, and escalation support for Extreme Networks Premier customers, focusing on wireless, edge, campus, and cloud networking solutions.
Role type
Senior Premier Resident Engineer (Post-Sales Support)
Builds
Enhanced post-sale support services and issue resolution for enterprise cloud networking environments
Domain
Enterprise Cloud Networking / IT Infrastructure
Deliverable
client delivery
Required skills
network management, troubleshooting, hardware replacement coordination, problem resolution planning, proactive environment optimization, multi-tasking
Preferred skills
ExtremeCloud IQ expertise, GTAC engagement, political situation management
Technologies
Extreme Networks products, ExtremeCloud IQ, Extreme GTAC
Responsibilities
Handle cases and perform first-line troubleshooting; act as escalation point for customer engineers; assist third-party maintainers with hardware replacements; define and execute problem resolution plans; manage maintenance, tuning, and proactive health optimization of client environments; participate in weekly support meetings and provide status reporting.
Seniority
Senior, hands-on IC