Customer Support Associate
Core
Handle customer interactions across voice and non-voice channels to resolve queries and troubleshoot issues.
Role type
Customer Support Associate
Builds
Customer satisfaction and service quality
Domain
Customer Support
Deliverable
client delivery
Required skills
voice and non-voice customer service, multitasking, problem-solving, CRM tools familiarity, AI tools experience
Preferred skills
AI tools experience
Responsibilities
Handle inbound and outbound customer calls, respond to customer queries via email and chat, troubleshoot issues and escalate when required, document interactions and follow up, meet KPIs and SLA targets, adhere to company policies and processes
Sourced via lever · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.