ICT Service Desk Officer
Core
Front-line ICT support resolving hardware, software, network, and mobility issues for users across five transport depots, while administering Microsoft 365 and supporting in-vehicle technology.
Role type
Senior IC Service Desk Officer
Builds
Stable IT operations for a transport and heavy haulage fleet
Domain
Transport logistics and fleet management
Required skills
Microsoft 365 administration, Windows 11 troubleshooting, networking fundamentals, endpoint lifecycle management, user onboarding/offboarding, ticket management, documentation, customer service
Preferred skills
PowerShell scripting, AI tooling, ERP support (Odoo), telematics systems, remote site support
Technologies
Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID, Intune, Windows 11, Odoo, AWS
Responsibilities
Resolve first and second-level support tickets for hardware, software, and network issues; Administer Microsoft 365 tenant including Exchange, SharePoint, Teams, Entra ID, and Intune; Manage endpoint build, deployment, patching, and lifecycle; Support in-vehicle technology, telematics, and depot connectivity; Identify recurring issues and drive automation or training fixes; Maintain accurate ticket records and asset registers; Participate in on-call roster; Travel to regional depots as needed
Seniority
Mid-level, hands-on IC