Trainee Client Support Officer Identified position
Core
Front-of-house reception and customer service support in a primary healthcare environment, managing enquiries, bookings, and client records.
Role type
Trainee Client Support Officer
Builds
Administrative and customer service activities for a primary healthcare service
Domain
Primary Healthcare / Aboriginal Community Controlled Health Service
Required skills
Microsoft Office 365, administrative tasks, customer service, records management, data entry, filing, scanning, mail handling, quality improvement participation
Preferred skills
Aboriginal and/or Torres Strait Islander heritage
Technologies
Microsoft Office 365
Responsibilities
Welcome patients and visitors professionally, answer and direct telephone calls, manage appointment bookings, handle customer correspondence and update patient records, assist with filing and data entry, support mail processes, maintain accurate records, report feedback and risks, participate in quality improvement activities
Seniority
Trainee / Entry-level