Customer Service Officer
Core
First point of contact for customers using energy and smart property services, handling enquiries via phone and digital channels.
Role type
Customer Service Officer
Builds
Smarter, more connected property experience through renewable energy and smart building technology
Domain
Property management / Renewable energy / Smart buildings
Deliverable
client delivery
Required skills
Customer service experience, phone and email communication, issue resolution and escalation, Excel reporting, attention to detail, process adherence
Preferred skills
Energy industry experience, complex environment experience, collaborative approach
Responsibilities
Responding to customer enquiries via email and phone, handling escalated issues including ombudsman cases, liaising with internal teams to resolve issues, using Excel and internal billing systems to track volumes and trends
Seniority
Individual Contributor