Senior Support Analyst
Core
Senior Support Analyst translating operational requirements into practical system solutions for Accommodation Services operations.
Role type
Senior, hands-on IC systems analyst
Builds
ERP and business software platforms for accommodation/lease management
Domain
Construction industry + accommodation/lease management systems
Deliverable
product features
Required skills
ERP configuration, functional design, user acceptance testing, user training, stakeholder engagement, process improvement, troubleshooting, release management
Preferred skills
database structures knowledge, software development lifecycles
Responsibilities
Partner with stakeholders to understand requirements and deliver system solutions; Lead implementation, configuration, testing, and continuous improvement of ERP platforms; Manage software enhancements from design to post-implementation support; Develop and deliver user training and documentation; Identify opportunities to improve business processes and reporting; Provide expert advice and troubleshoot system issues; Mentor team members.
Seniority
Senior, hands-on IC
