Technical Account Manager
Core
Field-based technical support and repair of server systems for large enterprise customers, resolving escalated issues and coordinating onsite integration.
Role type
Senior field technical account manager (hardware repair & support)
Builds
Post-sales service solutions and operational stability for key enterprise accounts
Domain
Data Center hardware / Server infrastructure
Deliverable
client delivery
Required skills
server hardware troubleshooting, x86 architecture expertise, Linux familiarity, virtualization knowledge, onsite integration planning, escalation management, technical documentation creation
Preferred skills
heavy equipment handling, travel adaptability
Technologies
x86 servers, Linux, virtualization platforms
Responsibilities
Resolve and repair server systems at customer sites, manage escalations from help desk and field engineers, coordinate onsite integration activities, monitor assigned accounts to prevent service gaps, present service solutions to customers, compile technical support documentation
Seniority
Senior, hands-on IC
