Head of Customer Outcomes
Core
Lead a team of Customer Success Engineers to drive post-sale implementation, value realization, and expansion for nuclear power utilities, ensuring customers achieve specific operational outcomes from the product.
Role type
Senior Customer Success Leader / Head of Customer Outcomes
Builds
Customer adoption and expansion of AI-driven operational tools for nuclear power plants
Domain
Nuclear power industry / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Team leadership, implementation management, value realization frameworks, stakeholder management at Director/VP level, strategic partnership with Sales, technical fluency in integrations and data workflows, AI fluency
Preferred skills
Experience in regulated industries (nuclear, defense, aerospace), high-growth SaaS scaling, land-and-expand models
Technologies
AI tools, data workflows, platform configurations
Responsibilities
Lead and grow the Customer Success Engineer team, own time-to-value and readiness-to-expand metrics, manage complex implementations from kickoff to go-live, partner with Sales on expansion, conduct outcome-focused business reviews with senior stakeholders, prioritize customer feedback for Product
Seniority
Senior, hands-on IC with team leadership