Project Manager, Client Implementations (Pavillio)
Core
Lead and execute product implementations for homecare clients, serving as their primary contact and trusted advisor to ensure successful onboarding and adoption.
Role type
Senior IC project manager (client implementations)
Builds
Homecare software platform onboarding and configuration
Domain
Healthcare technology
Required skills
Project management (Waterfall, Agile, PMBOK), client relationship management, cross-functional collaboration, system configuration, risk mitigation, stakeholder communication
Preferred skills
PMP certification, MS Project proficiency
Technologies
MS Project, Salesforce, MS Office Suite
Responsibilities
Lead high-volume customer onboarding through planning and engagement; build strong customer relationships to drive product utilization; establish project teams and execute best practices; ascertain customer needs and develop workflows; facilitate product training and act as system subject matter expert; communicate feedback to improve system performance; mitigate client risk and ensure timely escalations.
Seniority
Senior, hands-on IC