Service Officer - Tech
Core
Provide IT support, training, and project coordination for Richemont's luxury retail operations across Oceania.
Role type
IT Service Officer (Helpdesk & Infrastructure)
Builds
End-user device support, business applications, and boutique infrastructure
Domain
Luxury retail / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Helpdesk support, IT infrastructure support, Windows environment, Office 365, Exchange, DNS, DHCP, TCP/IP, LAN/WAN, FTP, Proxy
Preferred skills
Retail POS, Cisco Meraki, Power BI, Power Automate, RPA
Technologies
Office 365, Sharepoint, Exchange, Cisco Meraki, Power BI, Power Automate, RPA
Responsibilities
Provide and maintain strong customer focus and support services, Provide local and remote staff with support for end user devices and business applications, Work with IT vendors for maintenance and technical service, Coordinate activities and tasks throughout the lifecycle of a project, Liaise and manage external vendors on office and boutique projects, Enforce Company IT policy
Seniority
Mid-level, hands-on IC
