Enablement Lead
Core
Own end-to-end customer onboarding, training, and enablement for a Legal AI operating system to help in-house legal teams and business users become self-sufficient.
Role type
Customer Enablement Lead
Builds
Customer learning journeys, self-paced certification academies, training curricula, and in-app guidance for Legal AI tools.
Domain
Legal Technology / Artificial Intelligence
Deliverable
product features
Required skills
Customer enablement strategy, curriculum design, live training facilitation, self-paced content creation, data-driven learning measurement, cross-functional partnership
Preferred skills
Experience with Legal AI, building certification programs, coaching customer champions
Technologies
Legal AI platforms, LMS/CMS for self-paced learning
Responsibilities
Design and run customer onboarding journeys; Teach Legal AI fundamentals and build training curricula; Lead live training sessions for lawyers and admins; Create self-paced online certifications and learning paths; Maintain and update enablement guides; Re-engage customers with stalled adoption; Train customer champions to teach colleagues; Collaborate with Product to build in-app help content; Measure learning effectiveness and iterate on programs
Seniority
Mid-level, hands-on IC
