Merchant Success Manager - AU
Core
Partner with SMB and Mid-Market ecommerce merchants to drive their growth, adoption of fulfillment features, and retention through strategic account management and proactive health checks.
Role type
Senior Account Manager / Merchant Success Manager
Builds
Merchant growth, feature adoption, and retention within ShipBob's full-stack fulfillment platform
Domain
Supply chain technology / Ecommerce fulfillment
Deliverable
client delivery
Required skills
Sales quota attainment, strategic account planning, cross-functional collaboration, data analysis (Excel), presentation skills (PowerPoint), merchant needs assessment
Preferred skills
Experience in technology industry sales, understanding of ecommerce operations
Technologies
Excel, PowerPoint
Responsibilities
Conduct proactive health checks and quarterly business reviews with merchants; Develop dynamic action plans to address merchant needs and drive feature adoption; Monitor merchant health and course-correct to prevent churn; Collaborate with support teams to ensure best-in-class merchant experience; Influence product roadmap based on merchant feedback; Achieve sales quotas and key performance indicators (NPS, retention, upsell).
