IT Support Engineer - Queensland
Core
Provide end-to-end IT support for hardware, software, and retail systems across 30+ stores to ensure business continuity and operational efficiency.
Role type
Mid-level IT Support Engineer (Systems Administration)
Builds
Retail store operations, internal business systems, and customer-facing IT services
Domain
Retail / General IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Server administration, Active Directory management, Azure basics, networking fundamentals (DNS, DHCP, TCP/IP), hardware maintenance, mobile device management, ITIL support processes, backup and recovery procedures, root cause analysis, documentation creation
Preferred skills
Relevant IT certifications, troubleshooting in complex environments, proactive issue prevention, knowledge management portal usage
Technologies
Windows Server, Office365, Azure, Active Directory, DNS, DHCP, TCP/IP, Routing, Switching, Firewalls
Responsibilities
Administer and maintain hardware and software across retail locations, manage telephones and mobile devices, perform server backups and recovery, handle support requests adhering to ITIL standards, create and publish knowledge articles, analyze logs to determine root cause, escalate high-impact issues, participate in internal improvement projects
Seniority
Mid-level, hands-on IC