Consultant - Managed Services
Core
Support biopharmaceutical customers in leveraging Veeva applications by understanding business processes, providing guidance, and configuring Vault solutions.
Role type
Senior Managed Services Consultant (Life Sciences SaaS)
Builds
Customer success programs and Vault configurations for life sciences clients
Domain
Life Sciences / SaaS / Customer Success
Deliverable
product features
Required skills
Software configuration, customer relationship management, change management, solution design, stakeholder communication, SaaS implementation
Preferred skills
Industry cloud experience, Vault suite proficiency, additional European languages
Technologies
Veeva Vault, SaaS platforms
Responsibilities
Implement new features within the Veeva Vault suite, collaborate with customer business and IT staff to understand requirements, design solutions for customer needs, act as customer liaison between implementation teams and stakeholders, guide customers in adopting Vault and industry best practices, drive change management for on-premises to SaaS transitions
Seniority
Mid-Senior, hands-on IC