Staff Customer Success Manager (R5645)
Core
Senior Customer Success Manager ensuring enterprise customers achieve desired outcomes with Shield AI Hivemind Enterprise Software through proactive engagement from onboarding to offboarding.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Hivemind Enterprise Software for defense and aviation clients
Domain
Defense technology / AI / Robotics
Deliverable
client delivery
Required skills
enterprise account management, revenue renewal and retention, contract negotiation, customer success planning, stakeholder engagement, project management, strategic problem solving
Preferred skills
AI and robotics technology knowledge, startup team leadership, defense aviation industry familiarity, developer-facing software experience, project management certification, customer success management certification
Responsibilities
manage full customer lifecycle from onboarding to offboarding, develop and execute customer success plans, conduct regular reviews to ensure goal achievement, drive contract renewals, collaborate with sales and product teams to address needs and expand revenue
