Customer Care Consultant
Core
Triage customer enquiries, qualify and nurture sales leads, and resolve queries across the new home build journey via phone, email, CRM, and live chat.
Role type
Customer Care Consultant (Sales Support)
Builds
Customer journey management and sales lead qualification for residential home builders
Domain
Residential construction / Real estate
Deliverable
dashboards & analysis
Required skills
Customer service, issue resolution, CRM management, multi-channel communication, sales qualification, stakeholder collaboration
Preferred skills
Microsoft Office, live chat experience, trend identification
Responsibilities
Triage and qualify customer enquiries across multiple channels; manage client relationships and resolve queries; transfer qualified leads to sales teams; update customers on query status; log communications in CRM; identify issue trends and alert stakeholders; collaborate with internal teams to improve customer experience.