AI Support Engineer - Singapore (Korean Speaking)
Core
Resolve complex technical issues for OpenAI customers via support tickets and live calls, acting as a critical line of defense for mission-critical systems.
Role type
Senior AI Support Engineer (Post-AGI)
Builds
Customer support workflows and operational automation using AI agents and scripting
Domain
Artificial Intelligence / SaaS Platform Support
Deliverable
client delivery
Required skills
API troubleshooting, system debugging, Python scripting, SaaS troubleshooting, technical incident management, automation engineering
Preferred skills
Experience with emerging AI tools (Codex, ChatGPT), cross-functional partnership, operational excellence, critical thinking
Technologies
OpenAI API, Python, Codex, ChatGPT
Responsibilities
Troubleshoot and resolve complex technical issues including API failures and production incidents; Partner with Engineering to prevent recurring problems; Create scalable solutions and automation workflows from customer learnings; Provide expert guidance and end-to-end ownership for customer escalations
Seniority
Senior, hands-on IC