Business Officer (Bookings) - Sleep Unit
Core
Manage patient appointments and coordinate schedules for the Sleep Unit, serving as the primary point of contact for patients and families.
Role type
Front-line customer service and administrative officer
Builds
Patient appointment flow and administrative support for the Sleep Unit
Domain
Healthcare administration
Deliverable
product features
Required skills
Data entry accuracy, Patient Information Systems (IPM) usage, Health Fund eligibility processing, Administrative management, Customer service delivery, Telephone communication
Preferred skills
Hospital mainframe systems experience, Health Fund checks experience, Certificate in Business/Health Administration
Responsibilities
Manage Sleep Unit bookings into IPM, Process Health Fund Eligibility Requests, Receive and process appointment requests from healthcare professionals, Provide appointment information to patients, Ensure positive patient experience through customer service, Perform general clerical duties including supply orders and area maintenance
