Customer Support Specialist (Ottawa, ON)

Ottawa, ON💼 Full-time🗓 2026-09-10 → 2026-09-26

Core

Provide friendly, clear, and effective support to healthcare practitioners via chat, email, and phone to help them use the Fullscript platform for delivering whole-person care.

Role type

Customer Support Specialist

Builds

Fullscript platform for healthcare practitioners

Domain

Healthcare technology / SaaS

Deliverable

client delivery

Required skills

empathy, problem-solving, clear written and spoken communication, adaptability, attention to detail, collaboration

Preferred skills

Zendesk experience, familiarity with SaaS tools, interest in integrative health and wellness

Responsibilities

Answer user questions and guide them through platform challenges, stay updated on product changes and process updates, use internal tools to streamline communications, flag common issues and share user feedback with cross-functional teams, embody company values in every interaction

Sourced via lever · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools