Customer Relationship Specialist – Parramatta
Based in Australia
Core
Contact customers via inbound & outbound calls to discuss outstanding balances, negotiate realistic repayment solutions, and locate customers using skip tracing techniques.
Role type
Customer Relationship Specialist (Debt Collection)
Builds
Repayment plans for overdue accounts from Australian institutions
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Verbal communication, Negotiation, Skip tracing, Data accuracy, Compliance adherence, Resilience
Preferred skills
Emotional intelligence, Motivation to achieve targets