Customer Experience Partner - Matterport
Core
Provide technical support and account management for Real Estate agents using Matterport's spatial data platform to create 3D digital models.
Role type
Customer Experience Partner (Technical Support & Account Management)
Builds
Immersive 3D digital models of physical spaces for Real Estate agencies
Domain
Real Estate / PropTech
Deliverable
client delivery
Required skills
problem-solving, communication, empathy, resilience, curiosity, confidentiality
Preferred skills
SaaS support experience, contact centre experience, Real Estate/PropTech/Online Sales support experience
Responsibilities
Manage inbound enquiries via phone, live chat, and email; act as a trusted technical partner for Real Estate agents; convert client feedback into process and product improvements; support internal Sales and Implementation teams; develop expertise in the Australian Real Estate and Developer space
