15580 - Service Operations Supervisor - GA - On Site
Core
Manage client relationships, oversee payroll processing, and support tax/reporting processes for HR technology and BPO clients.
Role type
Service Operations Supervisor (HR/Payroll)
Builds
Client retention strategies, accurate payroll processing, and seamless service delivery for HR/HCM clients.
Domain
HR Technology / Payroll / Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Client relationship management, payroll processing oversight, tax compliance guidance, team supervision, data analysis, conflict resolution, fee negotiation, software training coordination.
Preferred skills
PEO/ASO/HCM experience, supervisory experience, Microsoft Office proficiency, multistate payroll experience.
Technologies
Client Space, web-based payroll platforms, custom reporting software, Microsoft Office (Outlook, Teams, Excel, PowerPoint)
Responsibilities
Act as primary contact for assigned client groups; coordinate user setup and training for client platforms; facilitate client retention strategies; oversee payroll processing and resolve errors; manage and escalate client issues; guide clients on tax account registration and reporting; monitor Payroll Specialists' work; coach Service Associates on performance.
Seniority
Mid-level Supervisor, hands-on IC with team management duties
