NSW Service Desk Coordinator
Core
Coordinate ongoing managed services and support activities for corporate, government, education, and enterprise clients, ensuring service commitments are met.
Role type
Service Desk Coordinator
Builds
Managed services delivery for Audio Visual and Unified Communications solutions
Domain
Workplace technology integration and managed services
Deliverable
dashboards & analysis
Required skills
IT Service Management (ITSM) practices, ticket management, resource allocation, client communication, Microsoft 365
Preferred skills
AV, IT, or UC service environment experience
Responsibilities
Manage incoming service requests in line with customer SLAs, Create and monitor AVCare tickets, Allocate service resources and coordinate activities, Conduct daily ticket reviews for priorities and escalations, Prepare client documentation and reports, Support invoicing processes, Act as a coordination point between clients, technicians, and internal teams
Seniority
Mid-level, hands-on coordinator
