Assistant Front Office Manager
Core
Oversee daily front office operations, manage guest service standards, and lead the front office team at a luxury hotel.
Role type
Assistant Front Office Manager
Builds
Guest experiences and operational efficiency for luxury hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Hotel operations management, team leadership, rostering, inventory control, complaint resolution, security inspections, training coordination
Preferred skills
Hospitality Management qualification, Opera PMS experience, RSA/First Aid certification, Fire Warden experience
Technologies
Opera PMS
Responsibilities
Manage Front Office operations to deliver seamless guest interactions, oversee reservations department standards, manage effective rostering within wage budgets, embed guest-first culture and coach team capability, control daily hotel inventory and monitor room availability, manage escalations and complaints, manage concierge duties, undertake security inspections, drive handover meetings, manage staff rosters and underperformance
Seniority
Mid-level, hands-on IC