Senior UCC / Cisco Collaboration Engineer
Core
Senior engineer supporting complex enterprise Unified Communications and Contact Center environments, ensuring seamless operation of large-scale communication platforms.
Role type
Senior IC UCC/Cisco Collaboration Engineer
Builds
Production voice services, contact center solutions, and telephony infrastructure for enterprise clients
Domain
Telecommunications / Unified Communications / Contact Centers
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
VoIP architecture, SIP/RTP protocols, call routing and signaling, IP Telephony, Contact Center technologies, IVR systems, complex incident troubleshooting, high-severity incident handling
Preferred skills
CCIE Collaboration certification
Technologies
Cisco Collaboration platforms, IP telephony systems, voice gateways, IVR environments
Responsibilities
Provide advanced technical support and troubleshooting for enterprise UCC solutions; Diagnose and resolve complex issues in VoIP, SIP signaling, RTP, call routing, and voice quality; Support and optimize Cisco Collaboration platforms; Troubleshoot and maintain IVR scripts and call flows; Perform root cause analysis for critical incidents; Act as escalation point for complex technical issues; Conduct remote maintenance for customer environments; Manage incidents and service requests via ticketing systems
Seniority
Senior, hands-on IC