Analyst, Product Support
Core
Act as a key liaison between clients and internal teams to support the implementation, configuration, and delivery of software solutions in production environments.
Role type
Entry-level product support analyst
Builds
Software solutions for the real estate technology industry
Domain
Real estate technology
Required skills
Software configuration, defect investigation, user training, requirements analysis, documentation creation, SQL Server, Microsoft Office
Preferred skills
Ability to learn new technologies quickly, strong analytical and problem-solving abilities, adaptability
Technologies
Microsoft SQL Server, Microsoft Office, internet browsers
Responsibilities
Act as primary liaison for software implementation and deployment; receive, validate, and route software defects; test internally developed applications; configure and upgrade applications; deliver training sessions; demonstrate new features and issue resolutions; analyze requirements and prepare specifications; create and maintain user guides and technical documentation.
Seniority
Entry-level, 0–2 years experience