Customer Experience Analyst
Core
Conduct customer interviews, map end-to-end customer journeys, analyze feedback, and support initiatives to improve customer experiences for Milwaukee Tools' power tool users and distribution partners.
Role type
Customer Experience Analyst
Builds
Customer experience improvements and journey documentation for trade brands
Domain
Manufacturing (power tools) + Customer Experience
Deliverable
dashboards & analysis
Required skills
stakeholder interviewing, focus group moderation, journey mapping, qualitative research, project tracking
Preferred skills
AI tool utilization (e.g., Copilot)
Technologies
Copilot
Responsibilities
Conduct end user and stakeholder qualitative interviews; Map and analyse priority customer journeys to identify pain points; Collaborate with cross-functional teams on CX initiatives; Assist in implementing and tracking CX roadmap initiatives.
Seniority
Mid-level, hands-on IC
