Customer Support Specialist, Bilingual English & Japanese
Core
Provide high-quality product support and troubleshooting for Klaviyo's APAC customers via email and live chat, focusing on resolving technical and non-technical issues.
Role type
Bilingual Customer Support Specialist (Product Expert)
Builds
Email marketing and e-commerce solutions for scaling businesses in the APAC region
Domain
E-commerce, Email Marketing, Customer Support
Deliverable
client delivery
Required skills
Bilingual communication (English/Japanese), troubleshooting, customer communication, documentation, creative problem solving
Preferred skills
AI experimentation, workflow transformation, networking concepts, API knowledge
Technologies
Klaviyo, Zendesk, Salesforce, Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
Responsibilities
Diagnose software issues and resolve escalated complaints, provide support on marketing and e-commerce setup questions, document troubleshooting steps, transform workflows using AI tools
Seniority
Individual Contributor