Customer Service Representative
Hybrid
Core
First point of contact managing customer enquiries, processing orders, and coordinating with internal teams to ensure timely fulfilment.
Role type
Customer Service Representative
Builds
Customer relationships and order fulfilment
Domain
Retail / E-commerce
Required skills
Communication, relationship-building, attention to detail, organisational abilities, problem-solving, multitasking, Microsoft Office
Responsibilities
Manage inbound customer enquiries via phone and email, Process customer orders accurately, Liaise with internal departments for order fulfilment, Resolve customer queries and issues, Maintain accurate customer records, Provide updates on orders and deliveries, Assist with reporting and administrative duties