Customer Service Rep(02966)
Core
Handle customer inquiries, process orders/returns, and maintain product knowledge via phone, email, and in-person interactions.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational efficiency
Domain
General retail/service
Deliverable
client delivery
Required skills
verbal communication, written communication, problem-solving, data entry, multitasking, empathy
Responsibilities
Respond to customer inquiries via phone, email, and in-person; Process customer orders, returns, and exchanges; Maintain up-to-date knowledge of products and policies; Escalate complex issues to appropriate departments; Maintain accurate records of interactions; Assist in maintaining a clean work environment
Seniority
Entry-level
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